GENERAL NOTICE
This policy supersedes policies appearing on all other Blowmold Central literature, and are in effect for purchases made after January 1, 2002.

Blowmold Central does not authorize anyone to make a warranty of any kind on its behalf and you may not rely on any statement of warranty.  Blowmold Central maintains its own quality control standards in an effort to ensure your purchase arrives free of defects in materials and workmanship including but not limited to inspection and/or testing of cord sets (when assembled with bulb).  If you encounter a problem, contact Blowmold Central directly and we will function as liaison between you and the manufacturer to effect a resolution of the problem without disclosing your personal identifiable information, if at all possible (this pertains ONLY to items Blowmold Central sells you).  This section survives termination of this Agreement.

SPECIAL NOTICE:  The decorations Blowmold Central supplies are hollow, painted pieces which are mass produced.  Minor paint imperfections, color changes, design changes, chipped paint spots, over sprays, under sprays, if any, are NOT considered defects.  A defective product would be considered a figure missing a leg, an arm, etc., or have some type of deformity not typical of what the product should look like.  Please rest assured that these items would not even be offered to the public by Blowmold Central.  If you receive an item with a faulty cord, the cord will be replaced--you do not need to return the item(s).  

CANCELLATIONS
There is a $10.00 cancellation fee for all cancelled orders, whether or not it has been shipped.  This fee is in addition to any restocking fees, shipping and handling charges, or any other related fees.  If you have questions or are unsure of an item you wish to order, send an email or telephone us PRIOR to ordering.  

If your order has shipped prior to an order cancellation, YOUR ORDER CANNOT BE CANCELLED!  You will have to wait for your order to arrive, contact us for a RMA number, legibly print the RMA number given to you on the package and follow our return instructions.  Please know you will be responsible for all shipping & handling charges, PLUS the $10.00 cancellation fee PLUS any related restocking charges.  These charges will be deducted from any refund amounts/credits due you.

Due to the resources and time spent in preparing orders, orders which are changed or modified in ANY way once they've been submitted to Blowmold Central will incur a $10.00 change-order fee.  Please order CAREFULLY.

RETURNS / EXCHANGES
Should you need to return a purchased product, here are the necessary steps to follow: 

STEP 1
Claims are started by contacting our Customer Service Department for a Returned Merchandise Authorization (RMA) number.  Before returning any product, you must acquire an RMA number! NO returns/exchanges, of any type, will be accepted without an RMA number.  

STEP 2
Have the following information on hand when calling for an RMA number:

STEP 3
Legibly write  the RMA number close to the address label, but DO NOT write on the label.  

STEP 4
Properly pack (preferably in the original carton), insure, and ship your return/exchange to Blowmold Central, prepaid; or, if possible, you may request we issue a call tag to have the package(s) retrieved by the carrier.  If we issue a call tag, all applicable shipping charges and restocking fees will be deducted from your merchandise total. 

All returns will be decided at Blowmold Central's discretion for exchange, credit or refund.  ALL returns are subject to a restocking fee of between 15% (unopened) and 25% (opened, items with missing parts), and the process must be INITIATED within seven (7) days of receipt of order.  If the return/exchange process is not initiated after seven (7) days, NO returns/exchanges will be honored and/or accepted for refund, credit or exchange.  SPECIAL ORDERED ITEMS CANNOT BE RETURNED.  Refunds, if applicable, will be issued within 30-days after all processes (receipt and inspection of returned merchandise) have been completed.  Return/exchange matters cannot remain "open" indefinitely.  If we do not receive the 'returned' item(s) within 3 weeks after the RMA and/or call-tag has been issued, your matter will be CLOSED and your request for return/exchange WILL NOT be accepted.

Note:  Shipping costs associated with returns and exchanges are the customer's responsibility, unless the return is due to a product defect.  Returned/Exchanged products MUST be in new condition and available for resale.  Product packaging on returns/exchanges is preferred to be not opened (unless defective), and must include ALL original packing materials, documentation, and any accessories/promos provided with the merchandise.

In the event a parcel arrives damaged, ask the delivery person to note the damage.  NEXT, use your discretion whether or not to refuse the parcel and contact us immediately.  Visit the Contact Us page for contact information.  You may also send email to .  If the damage is minimal and you decide to keep the merchandise, have the driver make a notation of the damage ANYWAY!  This may help you should you encounter a problem after the carrier leaves.

UNDELIVERABLE shipments will be subject to the maximum restocking fee in addition to applicable shipping & handling and any other related charges.  REFUSED shipments will not be accepted by Blowmold Central nor will credit be issued without an RMA number.

NOTE:  THERE IS A CHARGE IMPOSED BY THE CARRIER TO HAVE YOUR ORDER RETURNED TO US AND THIS CHARGE WILL BE PASSED ON TO YOU!   This pertains to ALL orders returned to Blowmold Central.

We DO NOT credit shipping and handling charges.  NO exceptions.

Please be sure to visit our ordering information page.